Free trial
The 14-day free trial costs nothing and needs no payment details, so there is nothing to cancel or refund. If you do not choose a plan by the end of the trial, the account simply becomes read-only.
Cancelling a subscription
An administrator can cancel at any time from the billing settings in GradusMind, or by emailing support@gradusmind.com from the account's registered email address. Cancellation stops the next renewal. Your organisation keeps full access until the end of the period it has already paid for, and can export its data for 30 days after that.
Monthly plans
- Cancelling takes effect at the end of the current month.
- We do not refund partial months.
Yearly plans
- First 7 days: if you cancel within 7 days of your first yearly payment, we refund it in full.
- After 7 days: yearly fees are not refundable, but you keep access until the end of the paid year.
- Renewals: we email a reminder at least 14 days before a yearly plan renews. If you cancel within 7 days after an unwanted renewal and have not used the renewed period, we refund it in full.
Changing learners or plans
- More learners or an upgrade during a billing period is charged pro rata for the remaining time.
- Fewer learners or a downgrade takes effect from the next renewal. We do not refund the difference for the current period.
Billing errors
If you were charged twice, charged the wrong amount, or charged after cancelling correctly, tell us within 30 days of the charge and we will refund the error in full.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show it. GST on refunded amounts is reversed through a credit note.
Contact
Refund and billing questions: support@gradusmind.com. GradusMind, 92/2 Ashok Nagar, BK Pudur, Kuniyamuthur, Coimbatore, Tamil Nadu 641008, India.